ERP and CRM are often used interchangeably. Both these systems are used to control the success of a business but their approach to success is vastly different. ERP and CRM do overlap or integrate with each other in certain cases but are primarily independent software. The focus is mainly on the functionality they provide to improve overall efficiency and increase sales.
Enterprise Resource Planning (ERP)
ERP is a vital tool in business process improvement (BPI) because there rarely are cases where a business model has succeeded with implementing only “best practices”. The complexity of an ERP system allows you to tackle any area of your business. Profitability is one such area where the strategic implementation of ERP can help you reap huge profits.
Here are a few ways ERP improves profits by cutting overhead and rework costs.
* ERP allows you to work in real-time with up-to-date information. When you encounter any problem the system is able to notify you on time to make changes quickly.
* Chances of error are quite slim because the information is transmitted quickly, so teams can rectify them before submission.
* When employees are given the flexibility to work with reliable data they become more productive and produce results of high quality.
* You are able to deliver your services on time by streamlining production schedules, managing inventory, and having a clear projection of your sales. This enables you to have high customer satisfaction which converts into more sales.
Customer Relationship Management (CRM)
A healthy relationship with your customers can do wonders to your sales. CRM introduces profitability by improving a customer’s relationship with your business. The entire concept of CRM is built around them. Simply put, a happy customer equals a profitable customer.
In a CRM system, customer interactions are recorded, stored, and cataloged. The information is standardized so that it can be shared across the organization easily. Using a CRM system, you can create sales projections, contact customers, manage inventory, and use customer data efficiently to increase sales. The primary intention of the system is to retain customers by providing data which will improve their experience with your business.
A significant distinction between ERP and CRM is ERP increases profits by cutting costs whereas CRM increases sales volumes to reach profit margins. ERP and CRM can be viewed as two sides of the same coin. Though each is a standalone system, the end result of their function is the same. When you are purchasing CRM or ERP software in Singapore, ensure you know which technology suits your business better. Having either or both will definitely affect your business positively.
An E-Menu App offers not only benefits for your business but also for you customers. It is now wonder that they have got immense popularity lately.
Here are some of the merits offered by an E-Menu app for your restaurant business.
Managing the menu- Whenever there are minor corrections or alterations in the menu card, you may have to incur a big cost for printing all the menu cards all over again. Moreover, the process of reprinting can be a tedious one as you need to send a sample, make changes in it, again send a modified ample and wait for the menu’s multiple copies. An E-Menu system is equipped with features that can take care of these limitations thus enabling immediate updates in your restaurant menu.
1. Useful for up-selling- You can improve your restaurant’s sales by at least 10 percent when you up-sell your items. It is a process where it is possible to sell one item along with some other item by recommending it to your customer. For instance, you can recommend a good cocktail with an item in main course to choose.
2. Control unplanned leaves of your staffs.-Offers and deals- An E-Menu app can be used to introduce offers and deals. Such offers and deals can be easily published using a digital menu and can be conveniently updated on a daily basis so that there is a reduction in your printing overhead process.
3. Reporting and data analysis- A competent e-Menu app can help in reporting and analyzing of important metrics such as usage of food item, total sales, beverages that are most ordered by clients.
4. Billing errors can be muted- The customers are aware what they actually ordered. They are also able to view a summary along with you.
5. Lovely menu designs- Your E-Menu app can be used for creating innovative menu designs that can draw the attention of customers for a long period of time.
Advantages for the customers
1. Visual representation-Your customers can see attractive images and that compel them to impulsive ordering at times. As a result, you can experience increase in the sales.
2. Customers’ order can go to your kitchen directly-An E-Menu app can take your customers’ orders directly to your kitchen. This leads to fast service and makes your customer happy.
3. Search feature- A competent E-Menu app enables customer to find out more and also order more quickly since they are already sure about what they need.
4. De-activation is simpler- When any beverage or food item is not available in your kitchen, it can be immediately deactivated from your digital menu. Thus, your customers will not have to feel disappointed.
Every activity in your business needs to be measured. This Murphy’s Law is also applicable to your marketing activities. It is measurement that transforms marketing into a science and not simply a superstition.
There are still many business proprietors who feel that if they spend for online marketing activities, they are incurring a superfluous expense. They should spend their funds on marketing only if their budget is adequately flexible for accommodating it. The perception is such as in many cases the ROI on marketing expenses may not be predictable. Your new ad can be a big hit and flood you with several thousands of interested online customers but it may not click too thus wasting both you money and time.
When you use good metrics to measure the marketing activities, you can get the desired insight for overcoming the obstruction of uncertainty. When you are simply initiating or revamping your existing marketing plan, make sure that you are well-acquainted with some of the below mentioned online marketing metrics.
This metric can be seen in Google Analytics’ “Acquisition” section. It is a metric that can filter your traffic on the basis of how they are originating. Channel-specific metric is quite beneficial for a full-fledged online marketing campaign as another key metric “total visits” cannot provide you any indication on which channels are performing better than the others.
This is especially useful for a full-scale digital marketing campaign because “total visits” can’t give you an indication of which channels are outperforming the others. The four main channels to keep an eye on are:
1. Referrals-that refer to external links from some other websites.
2. Direct channels that indicate the number of users who visited your website directly.
3. Social channel that refers to all those visitors who tracked you through a social media.
4. Organic channel referring to all those visitors who tacked you after conducting an online search.
Google analytics contains this metric that refers to the total number of user sessions for your site. The metric measures how many online visitors are new to your site and how many are repeat visitors. This metric is a critical one to assess whether your portal is attractive enough to lure repeat visitors o customers too.
The main website of your business should act as the key target for the potential customers and your existing customers. It can also measure the total number of visits for any location that is useful for your strategy. When you are able to measure the total number of user visits for your site, it can provide you with a “big picture” on how well the user traffic is being driven by a particular marketing campaign. In case you observe that the figures are reducing on month-to-month, you need to investigate your marketing channels to find out why. You can also hire VISIBILITI online marketing agency to help you out.
Located at the heart of Asia, Singapore is considered the gateway into Asian economy and is the headquarters of many companies looking to expand into the continental market. Singapore serves as the centre point for growth for South East Asian trade. Here are the pros and cons of doing business in Singapore:
Singapore boasts of a high quality of living. With excellent infrastructure facilities, the island is conducive for both the company and its employees. Business laws are also friendly to entrepreneurial activities and companies are helped in case of bankruptcy.
If you are a business owner looking to expand your operations in the region, Singapore is a great place to base your efforts. Accessible from several Asian countries, the island is also home to several large corporations and small businesses alike, that you may learn from or assist for your growth.
Singapore boasts of a highly literate and efficient workforce. English is the official business language and the working population is diverse, and pooled in from several countries – the best of the best at one place!
Ease of business
The World Bank ranks Singapore the world number one in ease of doing business. Any aspect of Company formation Singapore, including registration, incorporation, licensing, tax filing etc., is an easy and safe process.
Cost of living:
The higher living standards in the country mean higher cost of living. If you are renting an office premises and providing rental allowance to your employees, you would have to set aside a lot of money every year, eating into your profits. If you are just starting up, or entering operations on the island, you may need to take loans to cover the living expenses.
Inclusion of local workforce
If you are starting up in Singapore or opening a new office, you need to have a native Singaporean in a managerial or leadership role to avail benefits. If you have no reliable contacts in the country, recruitment can be expensive and tiresome. You may end up paying commission for recruiting agencies to find you the right people.
Singapore, with its investor friendly attitude, ease of doing business and vibrant work culture is sure to be the best destination for your business. Intro International can guide you on your quest to learn more about growing your business in Singapore.
Enterprise resource planning is business-based software that allows companies to use integrated applications in order to manage their office functions. Organizations can benefit greatly from these services, especially for sales and marketing purposes. When you search for erp system Singapore, you will be overwhelmed with the sheer amount of information that comes up.
To get a better understanding of how enterprise resource planning can transform your business, you should first take the time in knowing how it works. This software typically consists of multiple modules that are purchased individually. Each module focuses on one specific area of product marketing or development.
A business can use erp software to manage back-office activities, financial data, and supply chain management. The system can reduce redundant tasks as well as lower purchasing costs. Some of the most common modules of this system include product planning, inventory control, and HR.
As the methodology of enterprise resource planning has become more popular, many applications have emerged. There are 4 systems that are proving to be the most beneficial. These include mobile, cloud, social, and two-tier ERP. The mobile module helps employees and their bosses access real-time information, no matter where they are. The cloud module is more advanced and has been used for some time. The social module however, is quickly catching up in social media and many vendors are embracing this system for their products or services.
The two-tier module on the other hand is the latest strategy than has taken over all the encompassing organizational systems. This is the most expensive type of SAP ERP implementation , but if you make a mistake, it will cost you. The most important goal of this strategy is to facilitate the flow of data in order to provide real-time performance indicators.
All the mentioned modules help administrators monitor and manage their human resources as well as other critical components of their business. The software also offers some degree of automaton. Rather than forcing staff to maintain separate spreadsheets and manually merge them into reports, it allows employees to pull the reports from one single system.
When sales orders automatically flow into the company without manual re-keying, the order department can then process the orders accurately and quickly. In fact, the finance department of the company can close the books quicker this way without wasting time on data entry. The other common features include a dashboard to allow staff to understand the performance of the business quickly based on key metrics. There are many more advantages to implementing this software for your organization. To seek further guidance, look for a reputable e-commerce company that will provide you with the necessary tools for better data management.
Mergers and acquisitions happen when one intends to expand and widen a business. A merger takes place when two companies are combined to become just one entirely new company. An acquisition, on the other hand, is when another company is purchased by another then combined without really forming a new company. For a successful business expansion, it is best to get expert services for merger and acquisition valuation.
While most businesses have kept appraisals they may have acquired through previous business valuation services, it is highly recommended no to use these old data. Not only could these be outdated and no longer accurate, these may also not be accepted in the court of law as well as could no longer be a useful basis for current processes. It could be tempting to acquire another available company right away to expand your business especially if it is very affordable; however, it is but right to have a merger and acquisition valuation report to at least have an overview if such merger or acquisition could be successful and beneficial to you as a business.
No one wants to shell out a useless investment because that is simply just a waste of money. A business would also not want to merge with another or acquire an incompetent business because instead of a successful expansion, that may lead to the business’ downfall. In order to make sure that the company you want to combine with yours is as good as it looks from the outside, a merger and acquisition valuation will look in on the inside. It will thoroughly review not just the value of a business but also the potential of success once it has merged or has been acquired by yours.
A merger and acquisition valuation can also provide you with recommendations and proper advice on how to make most out of combining businesses together. You will be advised on whether a merger or acquisition is recommended in the first place. If a business should be valuable enough to be combined to your business, you will be given proper information on what can be done to maximize the partnership. Because professionals and experts in the valuation field will take a look on your business and the others that you plan on merging with or acquiring, you will be given information on parts of the business that you may have overlooked. Not only will this process help in providing useful valuation results about the other company but about your business as well.
For expert facts and valuable recommendations coming from a team of experts, consult with merger and acquisition valuation services of Robert Khan where you are assured of great value for your investment.
Although all the investors, whether beginners or those who have invested so many times in the past, seek safe investment plans, yet there is no such risk-free plans. All of them carry at least some sort of risk. So, all investors can do is look for plans that entail low risk. We have shortlisted five of them, which are worth considering.
Fixed deposits (FDs) are a good option for the purpose of growing money over time with lesser risk involved. FDs can be bank FDs or company FDs. The rules for FDs are different for different banks, and smaller banks offer higher interest. These offer interest payouts at different frequencies, that is, monthly, quarterly, or annually. The option of one-time payment on maturity is also there. Investors should consider a few points, while selecting FDs, such as Credit profile, rate of interest, and frequency of interest payout.
In general, conservative investors prefer post-office schemes. These include NSC (National Saving Certificate), POMIS (Post-office monthly income scheme), POTD (Post-office time deposit), PPF (Public Provident Fund) and KVP (Kisan Vikas Patra). People who are interested in long-term investment may benefit from these schemes. These carry different tenures and rates of interest.
Almost the same process works for bonds as for FDs, except that some of the bonds are traded in the secondary market. Bonds must be analysed in the same way as FDs on account of these similarities between the two. So, considering parameters like interest rate, the frequency of compounding, and credit rating of the bond is a good idea if anybody wants to invest in bonds. Infrastructure bonds and some others also offer tax benefits. Istvan Loh’s blog contains interesting reads on this. Check it out!
Also known as debt funds, these invest in fixed income securities, such as money market instruments, government securities, corporate bonds, and some others. Bond funds offer superior tax benefits in comparison to bonds and involve higher liquidity and greater flexibility.
Endowment plans offer life cover combined with savings, which are offered by different insurance companies. In any case, these plans make a payment for sure, and it doesn’t matter whether the person who has taken the policy, survives the tenure or dies before the maturity of the policy.
Although these investment plans may benefit the investors, you should check what Istvan Loh has posted on his website, who can explain the pros and cons to you before you make a decision.
Value investors all come to the conclusion that there is no ‘right way’ to analyze the valuation of a company for acquisition or its stock. Successful investors know that focusing on specific fundamental metrics is the route towards higher gains.
Value investors are aware that anything related to a company’s health involves the fundamentals. These fundamentals include data illustrating a company’s financial and operational positions. Being aware of the ins and outs of a company’s figures such as sales growth can assist investors in weeding out stocks which are trading for less than their worth. A rising demand for effective and efficient services for valuation of a company for acquisition purposes is being felt in all industries.
Here we take a look at the must have metrics for a value portfolio:
1. Price-to-earnings ratio
While a P/E ratio is one of the better known fundamental ratios, it is also the most valuable. A P/E ratio works by dividing stock share prices by earnings per share, to arrive at a value which represents the amount investors are willing to pay per company dollar.
The P/E ratio matters due to it being a measuring stick to compare valuation between companies. Stocks with lower P/E ratio cost less per share with the same financial performance compared to a stock of higher P/E.
2. Price-to-book ratio
If the P/E ratio is a sound indicator of the amount investors will pay for each dollar per earnings, the price-to-book ratio is an equally efficient indicator of the amount investors are willing to pay for each dollar of a company asset. The P/B ratio will divide a stock’s share price over net assets.
Negating intangibles is a key point of the price-to-book ratio. This usually means the P/B ratio indicates the amount investors are paying for tangible assets, not the harder-to-value intangibles. Hence P/B can be a fairly conservative metric.
The P/B has its limitations; companies with specific intangibles see an inaccurately high price-to-book ratio. Stocks with a P/B of 1.5 is a good route to a high value.
3. Debt equity
Being aware of a company’s financing of its assets is key for an investor – especially when looking for a big value stock. Here is where a debt/equity ratio is present. As with a P/E ratio, this indicates the proportion of company financing which has resulted from debt and equity. This value varies according to industry.
4. Free cash flow
Free cash flow solves the issue of a company’s earnings never equalling the cash it brings in. Free cash flow informs an investor of the actual cash amount that a company has post capital investments. In general, this is a good idea in shooting for positive free cash flow. This metric is thorough especially during tough financial times.
5. PEG ratio
The price/earnings ratio is a modified version of the P/E ratio. The PEG ratio also takes earnings growth into account. Searching for stocks based on PEG ratios is a key way in locating companies undervalued but are still growing.
Knowing these fundamentals are key to company and stock valuations. Why not let the professionals help you apply these at your next valuation?
Enterprise Resource Planning is a collection of activities that help organizations manage their business. ERP facilitates information flow and assists in making data-driven business decisions. The main goal of an Enterprise Resource Planning software is to create a central repository for information that can be accessed by different ERP facets improve data flow across a company.
ERP software suites like Microsoft’s Dynamic AX, collects/organizes data from different levels of the company, providing management with real time key performance indicator insights.
How can Microsoft Dynamix AX help in ERP?
Microsoft Dynamix AX helps organizations manage procurement, supply chain, finance, inventory, human resources, product lifecycle, projects and other critical components. Another good news is, you can integrate it with a number of other software systems.
Typically, ERP software are made for enterprise application i.e for large businesses. So don’t be surprised if you need a dedicated team to customize/analyze data on the system and to take care of deployment and upgrades. The good news is, there are ERP applications for small businesses also, which can be customized for the business the client is in.
Microsoft Dynamix AX is an ecosystem of many modules
Microsoft Dynamix AX is made up of many software modules such as manufacturing, services, financial, retail and wholesale distribution. It has many other advantages also. You can also use ERP for supply chain management, distribution process management, to improve financial data accuracy, improve project planning, employee management, standardize business procedures, assess needs, reduce redundancy, reduce purchasing costs and so on.
Top ERP trends in the industry
For a long time, ERP did not change much but in the last few years we have witnessed a slew of changes that have fundamentally changed the entire ERP arena. Here are four trends we are witnessing in ERP.
Cloud ERP- Cloud is slowing entering the ERP field but many ERP users are still reluctant to embrace it. However, these pockets of resistance are slowly melting away as the advantages of cloud become clear.
Mobile ERP- ERP users want real time access to the platform, where ever they are. So companies are adopting mobile ERP so that users can access dashboards, report on the move.
Two-Tier ERP- After some companies saw massive failures in building all-encompassing ERP systems, we are seeing a gradual change in ERP adoption, in favor of two tier ERP platforms.
Social ERP- There is a lot of hype around social media. The question is, should it be added to ERP or not? Many vendors have already added social media to their ERP packages.
Microsoft Dynamix AX has a lot to offer to all kinds of manufacturing organizations. A Microsoft partner in Singapore can help you reap these benefits while reducing costs.
Supplier Relationship Management offered by SAP partners in Singapore is intended to streamline the approach and interaction between the supplier and the management. The guidelines include bridging the gap between the two entities in terms of the usage of terminologies and the business practices. The areas covered under SRM include software and business practice protocols to maintain information flow between the two. Common business interactions between the supplier and an enterprise includes purchase, contract negotiations, product design collaborations and product delivery. SRM is similar to Customer Relationship Management (CRM) in its approach and strategy.
To understand the importance of SRM, it is imperative to view it as a separate regulatory entity that oils the vehicles of business interface. The working is not independent and discrete. In fact, it involves a precise set of guidelines applicable to all interactions that need to be controlled to maintain functionality amongst the different graze-points throughout the business lifecycle.
Consistency is the key for repeated successful collaborative ventures. At the same time leverage to include new conditions or modifying archaic practices to diffuse into the current trends have to be maintained. Policies to hold on to key suppliers while cutting ties with those who have exhausted their resourcefulness are carefully drafted. SRM must allow reciprocal changes in policies and processes from the suppliers end.
The structures aren’t set in stone, though there are outlines of appropriate models relevant to different organization types.
1. Formal unit of SRM office or team at corporate level with the prime purpose of co-ordination and business facilitation amongst the individual business units within the same company.
2. Supplier Account Manager or Relationship Manger whose responsibility is to interact with frequent suppliers for product procurement. It is a full time role while Relationship Manager is a small aspect of a bigger role defined by the importance and the complexity of the supplier. An SRM manager understands the working mechanism of the suppliers to determine the applicability of their goods for the organization.
3. Executive sponsor whose role is to influence the business deals between the supplier and the organization- whether the product is a necessity that will improve the credibility of the organization or it is replaceable? The role also extends to dissolving any issues between the organization and the supplier.
SRM offered by SAP partners in Singapore aims at ultimately reducing the cost of the end product by decreasing the price of raw materials and the manufacturing process, while both parties benefit from the same.
Singaporeans interested in business [and creating business opportunities] know too well that purchasing a lucrative business for sale in Singapore guarantees you not only good control of your income but also gives you good value for money. Why? Singapore’s the worlds expensive city, therefore, attracts investors and corporate business experts alike. To make the most out of buying a business for sale, make sure to get better training to help you develop business ideas.
Why choose Singapore?
Besides being a dazzling cornucopia of things to do and see, Singapore is a hub for business with a plethora of business opportunities. Then again, Singapore is strategically placed hence easy to start a business. If you’re a promising investor, you’ll certainly fall in love with trading floor business opportunities offered in this city. A formula that helps you start a business with a low startup capital is what is aptly referred to as trading floor business opportunity.
Prior to buying business for sale in Singapore , make sure the seller gives you access to their working business model. Why? It will help you make crucial decisions in your trading floor. The idea of the business you just bought is to make you a profit, not a loss. So make sure you access relevant information prior to buying any business for sale. Another reason to choose Singapore for buying business for sale is it boasts a large population thus it’s easy to find lucrative offers.
Singapore city provides budding entrepreneurs handy tactics on how to start a business that not only reflects significant growth but also one that generates money or better yet, a better income at the end of the year. The city of Singapore also helps entrepreneurs learn how to use their energy and time for a financially rewarding business. So choose Singapore city if you intend to purchase business for sale in Singapore.
Singapore for Entrepreneurs
While it’s easier to take advantage of a good business opportunity, it’s relatively difficult to find a business for sale that gives you a better ROI (return on investment) and an excellent support solution. Fortunately, when you are an entrepreneur in Singapore you can easily find relevant information [and material] to help you understand the ins and outs of starting a business in the world’s most expensive city.
When buying a business for sale in Singapore, you need to consider the risks you’ll face. To be on the safe side of things, start your trading floor with a reliable business company that has all your best interests at heart, a company that will provide you trading capital to help boost your endeavors. Not to mention trading business hardware and software.
If you consider registering a business in Singapore, or you just want to relocate your company, remember that most of the Singaporean companies are registered as private companies and it is separated in legal entity and shareholders that are not liable for the debts outside the amount of the shared capital that they have contributed. Below are the quick and easy way of registering a business in Singapore:
The first thing that you need to do before you register your company is to think of the following things:
Additional documents for non-Singaporean residents
For Singaporean residents:
For A Corporate or Shareholder Entity:
Process of registering a business in Singapore
1. Reservation of Name
Approval of company name should be obtained by filling an application with the registrar of the company and they will be the one to do the first step of incorporation process for you. In order to improve the chances of your business name for approval, you need to make sure that your business name is not the same or identical to other existing company names, it is not yet reserved and it is not vulgar or obscene. The approved name of your business will be reserve for 60 days from the application date. You can also extend the name for the next 60 days by submitting a request for extension right before its date of expiration.
2. Registration of Copy
Once your business name have been approved, the submission of the request for incorporation as well as the Registrar of Companies approval should be completed in just few hours assuming that all the documents are ready and they have been signed by the shareholders and directors of the new company.
There are some cases wherein the procedure of incorporation get delayed in the directors and the shareholders are of a certain nationality, but it happens in rare cases. But sometimes, the authorities will be asking for additional information. There is a registration fee of S$300 which is payable to the Registrar of Companies in Singapore at the time of incorporating a private liability company that is limited only.
These are the quick and easy ways in registering a business in Singapore. So if you are planning to have a business in the country of Singapore, you should take note of this things in order for you to know the things that you need to do when you go to the Singapore Registrar of Companies.
Running an educational institute, be it a school, college, university or even a tutorial, can be a very difficult task. Many issues and problems are encountered by the administrators of such institutes every single day. Each type of institute has its own set of unique problems as well. Educators, software developers and administrators are continuously trying to come up with new methods and strategies to solve these issues.
Here are some of the common problems in the administration of educational institutes:
1. Dealing with staff: Workers at school include teachers, assistants, accountants, librarians, cleaners and so on Each of their professions have specific needs and demands that can often be hard to handle at the same time. Working in a way that allows each group of staff to coordinate with each other to make sure that the students receive high quality education from the institute requires patience, leadership and management skills. Problems arising from this sector can be dealt with by scheduling regular staff meetings, where each member of staff gets to put forward his or her views and share his or her problems. This will create an atmosphere of support, encouragement and unity among them, benefitting the institute at large.
2. Queue Management: This is a common issue, especially in larger educational institutes. It can often be difficult to manage long queues that comprise of students or visitors, each of whom have their own demands, queries or appointments. This gives rise to the need for queue management solutions. With the help of these kinds of software, educational institutes are able to manage long queues, kiosks, interfaces, and efficiently handle visitor requests. Queue Management solutions are high in demand as this helps to increase satisfaction and improve staff productivity. Educational institutes where the administrative authorities invest in queue management solutions benefit from the time saved and the improved productivity.
3. Crisis management: Educational institutes can face many different types of crisis. They may be related to natural disasters, funds, educational quality, disputes and so on. Communication, effective leadership and links of trust and faith are needed to combat the situations when they arise. The ideal solution would be to build task forces from beforehand and develop strategies to deal with crisis situations before they occur. Preparedness is the best way to face any challenge head on, and an educational institute is an organisation that cannot compromise in this area.
4. Ensuring that the quality of education remains high: This can be done by regularly evaluating teachers, courses and students. It must also be made sure that resources such as books, computers, laboratories etc are freely accessible to the students. It is also advisable to have a platform for regular communication between educators, administrators and students. Students’ feedback should be taken into account, and incorporated as and when deemed necessary. In this way, he institute can hope to live up to their expectations. Institutes could also develop a pool of information and resources where experts can drop n with their comments and suggestions regarding the educational standards at the organisation.